Shipping policy

IS SHIPPING FREE?

Yes, we offer free shipping on all orders.

1. HOW LONG WILL MY ORDER TAKE TO DISPATCH?

We just need no longer than 1 to 2 business days to deal with your order.

Please contact us firstly (contact@velthek.com) for more details. 

 

2. HOW LONG WILL MY ORDER TAKE TO SHIP?

Our shipping time takes 2~5 days to arrive after being dispatched.

During rush days, please estimate extra 5 business days more than usual.

 

3. CAN I TRACK MY ORDER?

2 working days after your parcel is shipped, you will receive an email with the courier's details and your consignment number, this can be used to track your order.

 

4. CAN I CHANGE MY ADDRESS?

Please contact us (contact@velthek.com) before your item has been dispatched.

 

5. CAN I GET DELIVERY TO COUNTRIES OUTSIDE OF United Kingdom?

Please contact us (contact@velthek.com) to ask for an accurate reply.

For further assistance please email our customer service department at contact@velthek.com