When will my order be dispatched?
Orders are processed as soon as possible and usually within 2 business days. In exceptional cases, due to high demand or other reasons, order processing may take longer but every effort will be made to complete and dispatch your order promptly. Any exceptional delays will be advised on the website and by email.
You will receive an email confirming dispatch.
Where can I find delivery information?
We provide free shipping on every order, regardless of order value or quantity.
You can see a detailed breakdown of our shipping options on our Shipping Policy Page.
How do I know if my payment has been received?
Once your payment has been received, we will send you a notification email to inform you about the order. if you didn't receive it please contact us at: contact@velthek.com
Do you provide an invoice?
Yes. Once we have received an order and payment has been cleared, the invoice will be sent to you via email.
If i would like to make a gift purchase. Can you send my purchase to a different address ?
Yes we can send your order to a different address.
How can I track my order?
To track your order, simply visit our Tracking Page and enter your order number and email address.
You can also enter the tracking number we sent you in the dispatch confirmation email.
What payment methods do you accept?
We accept VISA, Mastercard, American Express, Discover Card.
Can I cancel or adjust my order?
All cancellation & Adjustment requests must be made before the order be processed and/or shipped. Once you've received the e-mail stating your order has shipped, it can no longer be canceled. Please visit our Refund And Return policy